Date: August 26, 20xx
To: info@kingsbury.com 
From: chibaelectronics@ah.com
Subject: missing items 
Cc:   
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Dear Mr. Williamson:  

Thank you for your e-mail of August 25, in which you pointed out that an error had been made in executing your order No.1.  

After a thorough investigation, we found that the wrong case of color printers was sent to you because of a mix-up in dispatching the goods from the warehouse. We are therefore airfreighting the remaining 5 units to you on JALCARGO, Flight No.156, departing from Narita this evening. The documents relating to this shipment are being airmailed to you separately.  

We apologize for any inconvenience that the error may have caused you.  

Sincerely yours,    

Isao Yamanaka
Export Manager